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EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside …

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CRISIS LEADERSHIP & SPOKESPERSON SKILLS: Shaping Public Perceptions

Crisis Leadership & Spokesperson Skills –  Mismanaged crises eat up valuable time, resources and money. Failed leadership leads to failed crisis management. Mismanaging crises can destroy lives, careers, employee morale and stakeholder trust – impacting organizations for years and even decades.  This is the final part of a special 3-part series on effective crisis leadership …

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REPUTATION MANAGEMENT EXPERTS: What They Have In Common With Movie Directors

Crisis Response Strategies  Effective reputation management experts and crisis leaders are problem solvers. They also have lot in common with movie directors like Steven Spielberg. In Part 2 of this special series on successful crisis leadership and spokesperson skills, you will learn the strategies and thinking used by one crisis management expert. You will discover …

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WHEN ALL HELL BREAKS LOOSE: Winning Crisis Leadership Strategies

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these …

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CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos

About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication  and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these rankings. Historians …

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HURRICANE FORCE CRISIS MANAGEMENT: Hurricane Harvey Crisis Lessons

Hurricane Harvey Crisis Management Lessons One year ago this week, Hurricane Harvey brought deadly drama to 54 counties across Southeast Texas. For four long days, this Moby Dick-sized storm pounded millions with winds, tornadoes and 60 inches of rain. Those of us who lived through Harvey will never forget this Noah-type experience. We reflect back …

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Hope In The Midst Of Dallas Police Tragedy: The Power of Crisis Leadership & The Right Spokespersons

Chaos is often the rule of the day when a tragic crisis occurs. Chaos reigned on the streets of downtown Dallas when a gunman bent on killing white people and white police officers went on a crazed rampage. When the smoke cleared, five policemen were dead and many others injured. It was the deadliest day …

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Proof Why Leaders Need Ongoing Media Coaching: Ken Starr’s Train Wreck of a Media Interview

No one would purposely drop their CEO or other top leader in the middle of the ocean without a life jacket. Right? Yet, you continually see unprepared leaders go on camera for important news media interviews. This just happened to former Baylor University Chancellor, Ken Starr, during an interview with a local Waco, Texas news …

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U Can’t Touch This! Two “Touching” Rules From The 2016 Campaign Trail

It is a touchy subject. The video has been played frame by frame for weeks and widely debated. At question – did Donald Trump’s Campaign Manager, Corey Lewandowski, commit a battery against a Breitbart reporter by grabbing her arm during a Trump campaign event in Florida? The video shows Trump making his way through a …

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Texts, Lies & Videotape: How Nonverbals Set Tom Brady’s Pants On Fire!

Text messages proved to be the centerpiece of the NFL’s investigation and conclusion that Super Bowl MVP Tom Brady and two other Patriot’s employees most likely knew about the now infamous deflated footballs. Not everyone agrees on the penalties being assessed against Brady and the Patriots, but almost everyone agrees that Tom Brady’s pants were …

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