The Results: We helped implement a comprehensive Employee Brand Ambassador program with customized Employee Ambassador Training that was delivered to thousands of employees, and included refresher sessions. The company began receiving immediate feedback that the program and training changed employee beliefs and behaviors – as well as customer and stakeholder perceptions about their operations. The company also saw litigation costs drop across its operating areas because of its improved stakeholder relations with the public, public officials and other key stakeholders. The training has become one of the most popular programs throughout the organization and the client says the program has been instrumental in changing their corporate culture to one of being more customer-centric and transparent.

The Results: Our team interviewed key people in multiple departments to clearly understand the types of issues they faced and the types of solutions their customers needed. We worked with multiple content specialists in five departments and created a custom training curriculum to address their exact needs. We also developed custom Q&A booklets for each department to help employees improve their approach and accuracy with customer questions. The training was highly rated and within days of the initial training sessions, one of their leaders called to share some customer success stories; she said that she finally understood how to better manage of the “process” of customer complaints, communications and relationships! Employee morale started to rise and the customer experience greatly improved!

The Results: We helped this high potential manager identify how he was matching and mismatching others during group and one-on-one interactions. He learned communication strategies to set achievable outcomes, build rapport and trust – and greatly improved how he connects with and engages people on a daily basis. We also provided numerous strategies to help him improve his self-awareness on how others perceive his verbal and nonverbal cues. This young leader has gone on to achieve greater things for his organization. He now tells his staff that working with Benchmark was absolutely the turning point in his career!