Emotions rule in a crisis. They are the matches that set the forest on fire. We tell our clients that facts and data are no match for emotions during a crisis. You had better understand how to work with emotions when you are managing a crisis. A recent story that went viral is a great …

Continue reading “The Skewered Cat: The Day Our Vet Went Viral”

“Take It To The Limit” was a great song by The Eagles. That song came to mind this past week as I was pondering how the New England Patriots were handling the DeflateGate scandal. At the heart of this crisis is the mystery surrounding eleven deflated footballs used by the Patriots in their playoff game …

Continue reading “TAKE IT TO THE LIMIT? A Crisis Lesson From DeflateGate”