Employee Ambassadors: Key to Earning Public Trust
Business leaders are facing a wakeup call to earn public trust. Studies show the public trusts employees, making more companies consider employee ambassador programs.
CRISIS LEADERSHIP: How Successful Leaders Earn Stakeholder Trust – Even During Chaos
About every eight years, C-SPAN asks 90-plus presidential historians to rate US presidents for their overall leadership effectiveness. It is not surprising that communication and crisis skills are at the heart of these rankings: Public persuasion, crisis leadership, vision / agenda setting and relationship skills and are nestled in the ten characteristics that determine these rankings. Historians …
ZOMBIES! Transforming Disengaged Employees Into Trusted Brand Ambassadors
The Walking Dead… The Invasion of the Body Snatchers! Are these just movie titles? Not if you look at Gallup results that show only 13 to 32 percent of employees around the globe are engaged at work! That means a majority of employees are sleepwalking through their day. Zombie employees are haunting businesses to the …
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HOW TO DRIVE REPORTERS BATTY! Tips for Effective Speakers & Spokespersons
Knowing how to tell a compelling story can pay off for your brand and is a worthwhile investment! Every day talented storytellers hit home runs with journalists. They know how to cater to reporters’ criteria – and still remain human! Then, there are countless others who strike out and lose out on media opportunities. Journalists …
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GUARDING YOUR BRAND: The Power of Employee Brand Ambassadors
Hurricane Harvey and Irma left parts of Texas and Florida devastated, and there were countless stories across social media about power company linemen working in dire conditions to restore power. Those stories were golden for utility companies, as linemen took on the status of heroes helping victims in the ravaged areas. The payoff for that …
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HURRICANE FORCE CRISIS MANAGEMENT: Hurricane Harvey Crisis Lessons
Hurricane Harvey Crisis Management Lessons One year ago this week, Hurricane Harvey brought deadly drama to 54 counties across Southeast Texas. For four long days, this Moby Dick-sized storm pounded millions with winds, tornadoes and 60 inches of rain. Those of us who lived through Harvey will never forget this Noah-type experience. We reflect back …
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The Biggest Danger to Your Career, Projects & Future: What Is It?
It is always lurking. It can be blinding. You forget about it – you do not even know it is there. It can be offensive. It can also be expensive! It can cost you jobs, relationships, positions, projects or even your future. What is it? It is an overload of self-perspective! It happens when you …
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LEADERS DECISION-MAKING STRATEGIES: What You Don’t Know Can Hurt You
When birds hit the engines of a US Airways Airbus A320, Captain Sully Sullenberger had just 205 seconds to make life and death decisions before safely crash landing into the Hudson River. The late Enron CEO, Ken Lay, made decisions that led his company to the peak of corporate success, followed by decisions that ultimately …
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Presentation Openings: Engage Your Audience Right Out of the Starting Blocks
Starting blocks are designed to give sprinters an explosive horizontal burst. If you watched the Rio Olympics, you saw how quickly nine-time Olympic gold medalist, Usain Bolt, got the edge on other runners right from the start. The same is true when you present – if you want to gain the edge when you present, …
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Communication Skills To Weather Any Storm: What EHS Professionals Need To Know
EHS professionals must have effective communication skills to weather a variety of storms that come their way. They are charged with making sure their company complies with all safety and environmental laws at local, state and federal levels, so they must work with regulatory inspectors and agents. Sometimes they have to explain complex issues to …
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