Media Attacks: Crisis Lessons from CBS News’ Kobe Bryant Interview

What should you do when the media attacks or a reporter misquotes you? What should you do when they take your comments out of context? Corporate spokespersons deal with these dilemmas all the time. So, it is ironic that CBS News anchor Gayle King is now asking this very question of her own network. CBS …

RISK ASSESSMENTS – The Eruption of #MeToo Crises

2018 will be remembered as the year when the #MeToo movement hit the accelerator and began outing toxic corporate cultures lurking in the heart of many high-powered organizations. The movement is shaking up Corporate America, and waking up leaders to the new #MeToo crisis reality. CEOs, HR, Legal, PR and other leaders can use the …

EMOTIONS & CRISIS RESPONSE: How Emotions Can Sink Brands

Crisis Response: The Role of Emotions Branson emergency response officials have been in crisis response mode for days since a Duck Boat full of tourists sank during a storm. The tragedy claimed 17 lives and the Coast Guard has finally recovered the water-logged boat from its resting place at the bottom of Table Rock Lake outside …

CRISIS LEADERSHIP & SPOKESPERSON SKILLS: Shaping Public Perceptions

Crisis Leadership & Spokesperson Skills –  Mismanaged crises eat up valuable time, resources and money. Failed leadership leads to failed crisis management. Mismanaging crises can destroy lives, careers, employee morale and stakeholder trust – impacting organizations for years and even decades.  This is the final part of a special 3-part series on effective crisis leadership …