Managing a crisis is like wrestling with a giant Octopus. There are many tentacles your crisis leaders must be trained to understand and manage. Four of those tentacles are public emotions: shock, fear, grieving and anger. These emotions can skew the public’s normal thought processes and often override facts during a crisis. Therefore crisis leaders …
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The COVID-19 pandemic was a wakeup call for organizations that have neglected their crisis plans and preparedness levels. A worldwide survey conducted just one year before the pandemic hit revealed that 95% of leaders believed they would face a significant crisis within two years. As a follow up, only 35% of those leaders said they had “very relevant” …
Continue reading “Two Flavors of Crises: Tips to Improve Your Crisis Plans”
Crisis Lessons Learned Every crisis has a silver lining IF you identify and act on the lessons learned. The USA has learned many things from the COVID-19 crisis. But the most worthwhile lesson has been the importance of having a Well-Formed Outcome to achieve goals! Below you will see this goal-setting model called 7 steps to …
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The COVID-19 crisis has been surreal. It has plowed up deep rows of emotions across the Earth. The deepest emotions have been fear, anxiety and anger. For months people have hunkered down in their homes and learned to adapt to new realities. Sadly, some people have died alone without family. Many have lost jobs and savings. …
Continue reading “The 4 Stages of Crisis Emotions”
News reporters are spewing out COVID-19 crisis stories around the clock. There is another virus worthy of your full attention as you help lead your organization through this time of testing. It is a communication virus that our team at Benchmark Communications calls a Thought Virus. This virus contaminates your daily messaging and communications. It …
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If Forrest Gump were a reputation management consultant he would say that crisis response is like a box of chocolates! You never know what you might get – when your crisis plans sit unused and untested. How do you know if your crisis response will be like a box of chocolates? According to PR studies, 62% …
Continue reading “10 Signs Your CRISIS RESPONSE is Like a Box of Chocolates”
More organizations are getting slammed in news headlines about crisis issues. Spokespersons must know the top questions news reporters will ask in the first 48 hours of a crisis. Here’s a list of the top 100 crisis questions you can expect from the news media.
2018 will be remembered as the year when the #MeToo movement hit the accelerator and began outing toxic corporate cultures lurking in the heart of many high-powered organizations. The movement is shaking up Corporate America, and waking up leaders to the new #MeToo crisis reality. CEOs, HR, Legal, PR and other leaders can use the …
Continue reading “RISK ASSESSMENTS – The Eruption of #MeToo Crises”
Imagine being at a business conference and you are next up to speak. You are thinking about your PowerPoint when suddenly, a CBS News crew is in your face with cameras rolling. They are asking why your online education company is ripping off students. This recently happened to Apple Co-Founder, Steve Wozniak while attending a conference …
Continue reading “MEDIA AMBUSH INTERVIEWS – 3 Survival Tips”
Crisis Management Judgments Effective crisis management and leadership is about making the best judgments possible in the midst of chaos. Harris County Judge, Ed Emmett, has been in the hot seat many times as the crisis leader for the nation’s third most populous county. Judge Emmett was at the helm last year when Hurricane Harvey slammed into Texas …
Continue reading “CRISIS MANAGEMENT LESSONS – From The Crisis Judge”
