Effective communications drives business success. Benchmark helps organizations, teams and leaders improve how they connect, communicate and influence others.

We deliver strategic communication solutions, communication training and communication coaching. Discover how we can unlock the full potential of your people so they can lead with greater clarity and purpose.

Call Center Training

Customer Expectations

Effective call center training and customer communication skills are key to staying competitive. Today's companies stand to lose unless they deliver an exceptional customer experience! The best call center training should reframe how your call center agents and customer service representatives think about customers. In turn your customers should should feel good or neutral about your company's brand after speaking with your call center agents. Otherwise unhappy customers will spread negativity on social media and elsewhere. Benchmark Communications delivers fun, highly interactive and challenging customer service training. We customize each workshop based on your brand's realities. Even the most experienced call-center agents say our dynamic training transforms their thinking and capabilities!

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Call Center Training Skills

Customer communication skills are paramount because studies reveal it costs more to develop a new customer than to keep an existing one! Benchmark's coaches are the ultimate communication geeks and are also passionate about effective customer communication skills. Our coaches are experts in human behavior, emotional states and language. Therefore Benchmark will show your agents how to quickly join the customer's perspective. We will help your agents see how their beliefs directly impact their verbal and nonverbal communication choices. They will learn about thought viruses, how they use language to connect with your customers and much more!


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Solid communication and empathy skills are essential to your career thriving on all types of terrain - smooth, rocky, muddy or rough. Careers, morale, employee retention and profits are all impacted by ineffective communication. Hiring managers report that people entering the job market for the...

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