Effective communications drives business success. Benchmark helps organizations, teams and leaders improve how they connect, communicate and influence others.
We deliver strategic communication solutions, communication training and communication coaching. Discover how we can unlock the full potential of your people so they can lead with greater clarity and purpose.
Effective communication skills are among the hottest soft skills in today's job market. Job recruiters agree and say companies must hire effective communicators to remain competitive. Yet, more than 60 percent of employers say most job candidates today lack solid communication skills. Studies also blame low employee engagement scores on leaders with poor communication skills. Disengaged employees harm your business because they are not committed to their work. They just take up space and get a paycheck. This is why Benchmark Communications offers effective communication training for leaders and teams. We deliver the soft skills your people need to fulfill their potential for your organization.
Effective Communication Workshops
Effective communicators simply add more value to teams and organizations because they are able to clearly share ideas and influence others. Benchmark's effective communication skills training is designed to make a difference for your business. We offer custom workshops. We can help your assess your goals and deliver a custom training agenda. The following the most requested communication skills: rapport skills, deep listening skills, nonverbal communication, feedback strategies, motivation strategies, emotional alignment skills, state management skills and conflict management skills. You may also choose presentation skills, information gathering skills, messaging skills and more. Clients consistently rave about Benchmark's fun and highly interactive communication training workshops! We will equip your people with the most powerful communication and soft skills available.
Benchmark’s training makes you a better communicator and is some of the best I’ve experienced in my career. I have put their listening, rapport and emotional alignment skills to good use and they work great! I first used Benchmark’s skills with a person who was upset with our organization – and it was amazing how the whole dynamics of the conversation changed! I look forward to attending more Benchmark programs in the future!
Operations Center Manager
As a writer, I already think a lot about my audience, but Benchmark’s workshop really helped open my eyes to ways to think about a hard issue from the other person’s perspective. I will use the concrete tools they gave us when developing customer messages and responses. I also appreciated the team’s ability to get us off-site employees involved in the activities.
Assistant Director, Industry Information
Certified Angus Beef®
I will continue to promote Benchmark as long as I have a breath! I have benefited from working with their team many times; Benchmark is fabulous and has helped us greatly improve our stakeholder relationships. Their “Intent Reframing” has made me a much better listener and our customers are noticing! Their consultants are simply brilliant and their materials are excellent.
Right of Way Manager
What a difference Benchmark’s leadership and communication coaching has made to my career! I tell my people that Benchmark has been instrumental to my overall leadership transformation!
Enbridge Energy Company
Benchmark’s strategies will help you become a much more effective communicator and leader, and you will build new skills to develop stronger relationships with stakeholders. I walked away with practical tools such as: deep listening skills, strategies to respond to core beliefs, skills to read breathing and much, much more. I am now aware of much more communications information and I am learning to “match, pace, and lead” stakeholders to build trust. I now feel more confident in my ability to build deeper relationships.
Spatial Labs & World Wildlife Fund
Benchmark’s Sales Communication Training gave me a new perspective in sales! I now pay much more attention to my customers’ meta-language cues, and this psychological insight has resulted in a richer and more meaningful dialog with them. I now get better information about what the customer really prefers and I have much deeper conversations with my customers. I fully expect to leverage this new-found understanding to achieve more effective sales efforts!
Our investment in Benchmark’s Sales Communication Training will pay dividends through competitive advantage going forward! We have a mature sales team and operate in a mature market with several competitors all working for the same repeat business, and we just completed a very successful year of sales growth. This doesn’t sound like a sales team in need of sales training, right? But, this was hands-down our most productive sales meeting we have ever held! Benchmark’s presentation was fun, professional and well received. Our sales team left with new techniques to enhance our sales, communication and presentation skills that will pay dividends going forward. We will call on Benchmark again!
ALL-TERRAIN COMMUNICATION SKILLS: Grow Your Career & Team’s Success
Solid communication and empathy skills are essential to your career thriving on all types of terrain - smooth, rocky, muddy or rough. Careers, morale, employee retention and profits are all impacted by ineffective communication. Hiring managers report that people entering the job market for the...
The Situation: An organization approached us about developing a custom Employee Brand Ambassador Program. With operations in eight USA states and multiple countries, they wanted their frontline employees to have effective communication skills and training to help the company tell its story. Their ultimate goal: greatly improve its stakeholder engagement and customer relationships. Frontline employees are the face of your organization – they have direct customer and stakeholder contact. They are the primary connection that impacts the trust, image and reputation of your organization! Studies show the public believes employees are more trustworthy than your organization’s CEO, Founder or PR department!
The Results: We helped implement a comprehensive Employee Brand Ambassador program with customized Employee Ambassador Training that was delivered to thousands of employees, and included refresher sessions. The company began receiving immediate feedback that the program and training changed employee beliefs and behaviors – as well as customer / stakeholder perceptions about their operations. The company also saw litigation costs drop across its operating areas because of its improved relationships with the public, public officials and other key stakeholders. The training has become one of the most popular programs throughout the organization and the client says the program has been instrumental in changing their culture to one of being more customer-centric and transparent.
CUSTOMER SERVICE AND ENGAGEMENT
The Situation: An organization was desperate to improve its stakeholder engagement and communications with a key customer group, so they asked us to consult with them to analyze how they could increase customer trust and rapport. Hundreds of their employees across many departments communicated with these customers and each group had their own special needs and areas of customer expertise. Their customer relationships were suffering, employee stress levels were high and the morale was low within their own ranks. In short, they knew they were failing in how they were connecting with the very customers that drove their financial success!
The Results: Our team interviewed key people in multiple departments to clearly understand the types of issues they faced and the types of solutions their customers needed. We worked with multiple content specialists in five departments and created a custom training curriculum to address their exact needs. We also developed custom Q&A booklets for each department to help employees improve their approach and accuracy with customer questions. The training was highly rated and within days of the initial training sessions, one of their leaders called to share some customer success stories; she said that she finally understood how to better manage of the “process” of customer complaints, communications and relationships! Employee morale started to rise and the customer experience greatly improved!
LEADERSHIP SKILLS AND EQ
The Situation : An organization approached us about helping a promising high potential manager improve his future prospects with better communication skills and leadership skills. Although highly competent, he needed to increase his Emotional Intelligence (EQ) to improve how he engaged and related to others outside of his group. He was being labeled as “aloof” and “not a team player.” So, we gathered thorough information to fully understand how he was matching or mismatching others in the workplace. We also had him take an assessment, so we could better understand his performance and motivation drivers. The iWAM Assessment gave us useful insights about how he prefers to achieve, communicate and much more.
The Results: We helped this high potential manager identify how he was matching and mismatching others during group and one-on-one interactions. He learned communication strategies to set achievable outcomes, build rapport and trust – and greatly improved how he connects with and engages people on a daily basis. We also provided numerous strategies to help him improve his self-awareness on how others perceive his verbal and nonverbal cues. This young leader has gone on to achieve greater things for his organization. He now tells his staff that working with Benchmark was absolutely the turning point in his career!