Effective communications drives business success. Benchmark helps organizations, teams and leaders improve how they connect, communicate and influence others.
We deliver strategic communication solutions, communication training and communication coaching. Discover how we can unlock the full potential of your people so they can lead with greater clarity and purpose.
Conflict is a natural part of the communication process. People bring their life experiences into the workplace, along with varying degrees of capabilities and conflict resolution skills. Conflict exists because of different perspectives, beliefs, experiences, knowledge levels, self-esteem, capabilities, cultures and emotions. Most people would prefer to be at ease with conflict, but they are not! This is why conflict resolution skills training is crucial to the well-being and productivity of your people.
During this highly interactive training (or coaching), you will improve your conflict resolution skills by improving your awareness and strategies in a range of key areas, including: perspective strategies, belief awareness, emotional alignment skills and state management skills. You will also learn about language frames, framing skills, deep listening skills, rapport skills, feedback strategies, information gathering skills, nonverbal communication, motivation strategies and much more.
Studies show that people hold on to their beliefs during conflict and data alone will not solve conflicts; you must know how to work with beliefs and emotions. During this conflict resolutions skills training, you will also learn how to shift your beliefs to resolve conflicts and practice skills to separate issues from people. By doing this, your relationships are preserved.
It is also important to understand how your nonverbal cues impact conflict resolution success. Studies reveal that nonverbal cues greatly impact how people respond to you, and you will learn skills to ensure your nonverbal cues support your goals when working toward conflict resolutions.
Benchmark’s training makes you a better communicator and is some of the best I’ve experienced in my career. I have put their listening, rapport and emotional alignment skills to good use and they work great! I first used Benchmark’s skills with a person who was upset with our organization – and it was amazing how the whole dynamics of the conversation changed! I look forward to attending more Benchmark programs in the future!
As a writer, I already think a lot about my audience, but Benchmark’s workshop really helped open my eyes to ways to think about a hard issue from the other person’s perspective. I will use the concrete tools they gave us when developing customer messages and responses. I also appreciated the team’s ability to get us off-site employees involved in the activities.
I will continue to promote Benchmark as long as I have a breath! I have benefited from working with their team many times; Benchmark is fabulous and has helped us greatly improve our stakeholder relationships. Their “Intent Reframing” has made me a much better listener and our customers are noticing! Their consultants are simply brilliant and their materials are excellent.
What a difference Benchmark’s leadership and communication coaching has made to my career! I tell my people that Benchmark has been instrumental to my overall leadership transformation!
Benchmark’s strategies will help you become a much more effective communicator and leader, and you will build new skills to develop stronger relationships with stakeholders. I walked away with practical tools such as: deep listening skills, strategies to respond to core beliefs, skills to read breathing and much, much more. I am now aware of much more communications information and I am learning to “match, pace, and lead” stakeholders to build trust. I now feel more confident in my ability to build deeper relationships.
Benchmark’s Sales Communication Training gave me a new perspective in sales! I now pay much more attention to my customers’ meta-language cues, and this psychological insight has resulted in a richer and more meaningful dialog with them. I now get better information about what the customer really prefers and I have much deeper conversations with my customers. I fully expect to leverage this new-found understanding to achieve more effective sales efforts!
Our investment in Benchmark’s Sales Communication Training will pay dividends through competitive advantage going forward! We have a mature sales team and operate in a mature market with several competitors all working for the same repeat business, and we just completed a very successful year of sales growth. This doesn’t sound like a sales team in need of sales training, right? But, this was hands-down our most productive sales meeting we have ever held! Benchmark’s presentation was fun, professional and well received. Our sales team left with new techniques to enhance our sales, communication and presentation skills that will pay dividends going forward. We will call on Benchmark again!
Solid communication and empathy skills are essential to your career thriving on all types of terrain - smooth, rocky, muddy or rough. Careers, morale, employee retention and profits are all impacted by ineffective communication. Hiring managers report that people entering the job market for the...
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