Effective communications drives business success. Benchmark helps organizations, teams and leaders improve how they connect, communicate and influence others.
We deliver strategic communication solutions, communication training and communication coaching. Discover how we can unlock the full potential of your people so they can lead with greater clarity and purpose.
Effective call center training and customer communication skills are key to staying competitive. Today's companies stand to lose unless they deliver an exceptional customer experience! The best call center training should reframe how your call center agents and customer service representatives think about customers. In turn your customers should should feel good or neutral about your company's brand after speaking with your call center agents. Otherwise unhappy customers will spread negativity on social media and elsewhere. Benchmark Communications delivers fun, highly interactive and challenging customer service training. We customize each workshop based on your brand's realities. Even the most experienced call-center agents say our dynamic training transforms their thinking and capabilities!
Customer communication skills are paramount because studies reveal it costs more to develop a new customer than to keep an existing one! Benchmark's coaches are the ultimate communication geeks and are also passionate about effective customer communication skills. Our coaches are experts in human behavior, emotional states and language. Therefore Benchmark will show your agents how to quickly join the customer's perspective. We will help your agents see how their beliefs directly impact their verbal and nonverbal communication choices. They will learn about thought viruses, how they use language to connect with your customers and much more!
Benchmark’s training makes you a better communicator and is some of the best I’ve experienced in my career. I have put their listening, rapport and emotional alignment skills to good use and they work great! I first used Benchmark’s skills with a person who was upset with our organization – and it was amazing how the whole dynamics of the conversation changed! I look forward to attending more Benchmark programs in the future!
As a writer, I already think a lot about my audience, but Benchmark’s workshop really helped open my eyes to ways to think about a hard issue from the other person’s perspective. I will use the concrete tools they gave us when developing customer messages and responses. I also appreciated the team’s ability to get us off-site employees involved in the activities.
I will continue to promote Benchmark as long as I have a breath! I have benefited from working with their team many times; Benchmark is fabulous and has helped us greatly improve our stakeholder relationships. Their “Intent Reframing” has made me a much better listener and our customers are noticing! Their consultants are simply brilliant and their materials are excellent.
What a difference Benchmark’s leadership and communication coaching has made to my career! I tell my people that Benchmark has been instrumental to my overall leadership transformation!
Benchmark’s strategies will help you become a much more effective communicator and leader, and you will build new skills to develop stronger relationships with stakeholders. I walked away with practical tools such as: deep listening skills, strategies to respond to core beliefs, skills to read breathing and much, much more. I am now aware of much more communications information and I am learning to “match, pace, and lead” stakeholders to build trust. I now feel more confident in my ability to build deeper relationships.
Benchmark’s Sales Communication Training gave me a new perspective in sales! I now pay much more attention to my customers’ meta-language cues, and this psychological insight has resulted in a richer and more meaningful dialog with them. I now get better information about what the customer really prefers and I have much deeper conversations with my customers. I fully expect to leverage this new-found understanding to achieve more effective sales efforts!
Our investment in Benchmark’s Sales Communication Training will pay dividends through competitive advantage going forward! We have a mature sales team and operate in a mature market with several competitors all working for the same repeat business, and we just completed a very successful year of sales growth. This doesn’t sound like a sales team in need of sales training, right? But, this was hands-down our most productive sales meeting we have ever held! Benchmark’s presentation was fun, professional and well received. Our sales team left with new techniques to enhance our sales, communication and presentation skills that will pay dividends going forward. We will call on Benchmark again!
Solid communication and empathy skills are essential to your career thriving on all types of terrain - smooth, rocky, muddy or rough. Careers, morale, employee retention and profits are all impacted by ineffective communication. Hiring managers report that people entering the job market for the...
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